AN EXPERIENCED FEMALE MARKETING/CUSTOMER CARE EXECUTIVE LOOKING FOR A JOB

My name Alda Sadango. I am a self-motivated, hard-working and results-oriented young woman aged 26. I hold a Bachelor degree in Public Relations and Marketing from St. Augustine University of Tanzania (SAUT). KINDLY accept this e-mail as my application for a job in your good organization in areas of Public Relations, Sales, Marketing, Customer Care and general administration as it suits your requirements.

My previous work experience a Sales and Customer Service Representative for Smiles Communications has enabled me to develop strong sales, client engagement and problem-solving skills which helped me to provide first-rate customer services with a solid record of success. I honestly believe that my experience will be an asset to your organization.

If you are looking for a person with a can-do attitude and a passion for service, I am the one. I am immediately available and I will appreciate the opportunity to be invited for an interview. Thanks in advance for considering my application.

Yours Sincerely

Alda

0658-438 943

Click Soma zaidi to see my CV

ALDA SADANGO

P.O. Box 40565, Dar es Salaam

Mobile Phone: 0658-438 943

E-mail: eldasandago88@gmail.com    

PERSONAL PARTICULARS

Date of Birth   :           15^th September, 1988

Place of Birth  :           Dar es Salaam

Nationality      :           Tanzanian

Sex                  :           Female

Marital Status  :           Single

Residence        :           Dar es Salaam

EDUCATION BACKGROUND:

2010-2013                   Bachelor of Arts in Public Relations and Marketing  

St. Augustine University of Tanzania (SAUT)

2008-2010                   Advanced Certificate of Secondary Education (ACSE)

Air Wing High School, Dar es Salaam

2004-2007                   Certificate of Secondary Education (CSE)

Jitegemee Secondary School, Dar es Salaam

WORK EXPERIENCE

Dec, 2013-Nov, 2014 Smile Communications

                                    Position: Sales and Customer Service Representative

                                    Duties and responsibilities:

·         Making sales calls to potential customers and request appointments

·         Conducting door-to-door visits within the CBD to recruit new customers

·         Providing potential customers with information about Smile products

·         Recommending service and product options to meet customer needs

·         Making presentations and product demonstrations to potential customers

·         Selling and cross-selling Smile products using a consultative approach

·         Assisting customers to fill registration forms for their Smile SIM cards

·         Listening to customers’ questions and providing appropriate answers

·         Liaising with technicians to resolve customer  service issues

·         Preparing monthly customer acquisition and issue management reports

July-Sept, 2012           Bonite Bottlers Limited (BBL), Moshi

                                    Position: Sales Representative

                                    Duties and responsibilities:

·         Visiting distributors and stockists to determine their needs and concerns

·         Handling queries from distributors, stockists and retailers

·         Visiting retailers to identify those who need refrigerators

·         Ensuring BBL products are available in the market all the time

·         Ensuring that retailers adhere to Recommended Retail Price

·         Ensuring that all retailers meet BBL display standards

·         Ensuring that BBL products get maximum POS visibility

·          Implementing marketing and promotion strategies

·         Performing other duties as assigned by my Supervisor

August-Sept, 2011      Swissport

                                    Julius Nyerere International Airport

                                    Position: Customer Service Attendant (Internship)

                                                Key Responsibilities:

·         Welcoming visitors to the office and listening to their needs

·         Answering inbound phone calls, emails and letters

·         Responding to queries from visitors on flight schedules

·         Assisting passengers who have missed flights

·         Assisting passengers to locate lost or misplaced luggage

·         Performing other duties as assigned by my Supervisor

EXTRACURRICULAR ACTIVITIES

2012                Acted as Invitations Coordinator during the preparation of 14^th Graduation (Class of 2012) of St. Augustine University of Tanzania (SAUT).

2012                Represented St. Augustine University of Tanzania at the 7^th Exhibitions of Higher Education Science and Technology at Diamond jubilee.

COMPUTER SKILLS

Proficient in Microsoft Office Applications (Word, Access, Excel, Internet and E-Mail)

TRANSFERABLE SKILLS AND ABILITIES

·         Excellent interpersonal, team work and multi-tasking skills

• Creative, out-going and highly motivated character

·         Ability to sell products and services using a consultative sales approach

·         Excellent project management, monitoring and evaluation skills

• Ability to work in a demanding and multi-tasking work environment
• Excellent customer care, listening and problem solving skills

REFEREES

Mr. Sai Lila Mandu

Lecturer

St. Augustine University of Tanzania

P.O. Box 307, Mwanza

Phone: 0767-626 380     

Email: saliobeja@gmail.com

Mr. Baraka Mwakagenda

Cashier/co-custodian

Barclays Bank Tanzania plc

P.O.Box14652, Arusha

Phone: 0712-755624            

Email: baraka.mwakagendab@yahoo.com

Miss. Miriam Mvungi

Manager

Bangalima Investment Ltd

P.O. Box 76293, Dar es Salaam

Phone: 0713176694       

Email: mvungi-miriam@yahoo.com